Scoot Cycling Holidays in Yorkshire

Accommodation

We will always do our best to ensure that your accommodation is in accordance with our advertising & your booking requirements. In some locations, accommodation is limited & it may be necessary to change some of the details from those advertised or requested. We will notify you of any such alterations as soon as we can, offering alternative arrangements of at least equivalent standard.

Customer Satisfaction

We aim to ensure you have an enjoyable holiday & welcome feedback (positive or negative) on all aspects of our holidays so that we can continue to improve them. If you have any problems or are unhappy in any way with any aspect of the holiday please call us at the earliest opportunity so that action can be taken to remedy the problem. Any complaint made to Scoot Cycling Holidays after your holiday should be made in writing within 28 days of your return home.

Temperature & Weather

We have arranged these holidays for when the British weather is favourable, but do not forget this is the UK so it is better to bring a waterproof jacket and an extra layer of warmth.

Method of Payment

Payments can be made by cheque, credit card or debit card (using PayPal) although there is no additional charge for using cheques or debit cards there will be an additional 1.5% charge on the total amount of the holiday when paying by credit card.

Force Majeure

Except where otherwise stated in these booking conditions, we regret we cannot accept liability or pay any compensation where the performance of our contractual obligations is prevented or affected by “force majeure”. For the purposes of these booking conditions, “force majeure” means any event which we, our employees, agents or suppliers of the services(s) in question could not, even with all due care, foresee or avoid. Such events may include war, riot, civil strife, terrorist activity, industrial dispute, natural or nuclear disaster, adverse weather conditions, fire and all similar events outside of our control.

Privacy Policy

We do not store any credit or debit card information given to us by our customers and do not share any personal information with any third parties.

Terms and conditions

Booking

On confirmation of your booking please pay your deposit of £50 per person on our secure payment site. If only the deposit is paid at time of booking then full payment of the holiday is required no less than 8 weeks before the start of your holiday. No further reminder is sent. If you book your holiday within 8 weeks of the holiday start date, the full holiday cost is required at time of booking.

Consumer Protection

In order to comply with EU Travel Regulations 1992 your deposit & final payment will be held in a trust fund until your holiday is completed. This is to ensure the financial security of your holiday.

Cancellation by You

If you cancel your holiday, the person who signed the booking form must notify us in writing and will be subject to the following cancellation charges from the date of receipt of your letter.

Notice of Cancellation Charge (% of Full Price)

More than 42 days before start date Deposit (£50 each)
29 – 42 days 35%
15 – 28 days 50%
Less than 14 days before start date 100%

Cancellation by Scoot Cycling Holidays

In the unlikely event that we have to cancel a holiday you will be entitled to a full refund.

Insurance

We strongly recommend that you take out adequate holiday insurance including medical cover, personal accident, loss of belongings & cancellation cover. We cannot be held responsible for your own illness, injury or loss/damage of your belongings while on holiday.

Price

All prices are in Stirling (GBP) and are valid for 2012. Price includes everything as listed on the website and is based on accommodation with 2 people sharing each room.

Bikes & Equipment

You are responsible for the care & safe keeping of any equipment you use which belongs to Scoot Cycling Holidays. You will ensure that bikes are securely locked to an immovable object when left unattended. In the event that the bike and/or any accessories are lost or stolen you shall indemnify us for the cost of replacing those items.